Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

 

Order Delivery:

Once your order has been placed, assuming it is in stock we will charge your card and your order will be dispatched within the timescale provided by the supplier. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 8 working days, please reach out to us via email at info@heavenlygardenstore.com so that we can help.

Please check individual product pages for specific delivery information. Please note that the delivery time is the best estimation that we can give and times may occasionally vary due to stock levels or demand at that moment.

Delivery can vary from 7 - 98 days depending on product type so ensure to check product page.

UK Delivery Only

UK Mainland Delivery is FREE for most locations.

As we offer many different brands with different shipping regulations please Contact Us for a specific delivery quote to your postcode to get the most accurate information especially for postcodes in the South of England such as Devon, Scotland, Scottish Highlands, Northern Ireland and Ireland.

 

 

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@heavenlygardenstore.com so that we can open an insurance claim on your behalf.

 

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Returns:

  • 14 day return period
  • Must be in new, unopened, saleable condition.
  • We cannot accept the return of goods if an attempt has been made to build the item, as it is not in the original condition in which it was delivered.
  • If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we will not collect.
  • We do not collect accessories. If customer orders accessories it’s their responsibility to return via courier and this would be at their cost. We will refund the goods once they arrive in our warehouse.

  • If after opening the packaging, the reason for return is merely ‘change of mind’ or an inability to face assembly, (and all remedial suggestions have been exhausted) providing the above conditions are met, there will be a collection/ delivery fee to get the item back to us which will be calculated based on location plus 30% of the unit price as a restocking fee.

  • If you notice damages after the point of delivery, please take photos of the damages. You should NOT construct the unit if you feel the product is damaged.Â